Question for Dev Regarding Price Changes

  • Thor
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1 month 4 weeks ago #843777 by Thor
I am reading all the issues the guys are posting here, and whilst I don't necessarily disagree with them - The customer care chat and helpline are not always the most helpful, copy and paste answers the majority of the time, and getting a unique response is like pulling teeth, I feel it imperative at this stage to ground the discussion in that, the fact that we are able to create a topic on this site and get such speedy feedback from a guy as busy as Devin is, is testament to the consumer focused mindset HWB has, and well done to them for it :)

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1 month 4 weeks ago #843779 by Dean321

Is that 087 helpline centre number free to call?


Not free. 5 mins 8 mins 7 mins all on my mobile.
The following user(s) said Thank You: durbs

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1 month 4 weeks ago #843802 by mr hawaii

I did not have a query but decided to test online chat
"a consultant will be with you in 163s"
That is about 3 mins... actually a consultant responded in 8 mins

and now a chat pop-up occurs every few minutes and does not close down when i prompt it - I log out constantly but it still occurs

THE MORE YOU STUDY FORM THE LUCKIER YOU GET

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1 month 3 weeks ago #844130 by Thor
Dev, any feedback here? Have your team identified the issue?

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1 month 3 weeks ago #844134 by Dev
Hi Thor. Our team have identified the issue and busy working on implementing the fix. It mainly occurs during very busy times (especially in build-up to UK49s afternoon and evening draws). It will be implemented over the next week, but please keep us posted on when it happens. We apologize for the inconvenience that occurs. Please also try use the new Hollywoodbets mobisite (hollywoodbets.mobi) and website (new.hollywoodbets.net) - Thank you, Dev

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